WhatsApp Business automation means the routine work (answering, booking, reminding, following up) happens without you touching the phone, while anything unusual still reaches a human. Lunchbox automates the busywork from your own playbook, in your own tone, and goes quiet the moment you step into a chat.
Instant, accurate replies from your own services and prices
Appointments offered and booked from real availability
Appointment reminders that cut no-shows
Xero quotes from the chat, followed up before they go cold
A Google review ask after every finished job
Opt-in campaigns that respect Meta's rules
WhatsApp bans bulk spam and so do we: broadcasts go to opted-in customers with approved templates, every message carries your business name, and unsubscribing is one reply. Automation should feel like great service, not a robot with your number.
WhatsApp Business automation uses software to handle routine WhatsApp work automatically: answering questions, booking appointments, sending reminders and follow-ups, so a small team responds like a big one. Lunchbox adds an AI agent so the automation understands requests instead of following rigid menus.
Yes, provided you use the official WhatsApp Business API, message people who opted in, and honour opt-outs, which POPIA and Meta's policies both require. Lunchbox is built on the official API and enforces opt-in broadcasts.
Customers get fast, accurate answers in your business's tone, and anything sensitive is handed to you. Most customers simply experience quick service. You can always take over any conversation with one reply.
An auto-reply sends the same message to everyone; an AI agent reads the request, checks your calendar or price list, and completes the task: booking the slot, drafting the quote, logging the job.
Real automation needs the official WhatsApp Business API. App-based tricks break Meta's terms and risk your number. Lunchbox connects your number to the API through Meta's own embedded signup.
Lunchbox starts at R997 per month with Meta's per-conversation fees passed through at cost. See the pricing page for plan details.