Refund Policy

Last updated: 21 August 2026

This policy explains when and how Lunchbox ("we", "us") refunds payments for the Lunchbox CRM subscription service. It forms part of our Terms of Service.

1. The short version

• Every new organisation gets a 14-day free trial before any subscription payment is taken.
• If you change your mind within 7 days of your first subscription payment, we refund it in full.
• Duplicate charges and billing errors are always refunded in full.
• Refunds are paid through Paystack, back to the payment method you paid with, in South African Rand (ZAR).

2. Try before you pay

Every new organisation starts with a 14-day free trial of the full service. When you add your card we verify it with a R1 charge that is refunded immediately. Your first subscription payment is only collected when the trial ends. If you cancel during the trial you are never billed.

3. Service delivery

Lunchbox is a digital service; nothing is physically shipped. Your account and every feature on your plan are provisioned immediately when you sign up, and each successful monthly payment continues that access instantly on confirmation from our payment provider, Paystack. If you have paid and cannot access the service, contact us at hello@lunchbox-crm.com and we will put it right or refund the payment.

4. 7-day money-back on your first payment

If Lunchbox is not right for you, tell us within 7 days of your first subscription payment and we will refund that payment in full, no questions asked. This gives effect to the cooling-off right in section 44 of the Electronic Communications and Transactions Act, 2002 where it applies, and we honour it for all customers whether or not the Act strictly applies to your transaction.

5. Monthly renewals

Subscriptions are billed monthly in advance. Outside the 7-day window above, fees for a billing period that has already started are not refunded. Instead, you can cancel at any time: you will not be billed again, and you keep full access until the end of the period you have already paid for. Nothing in this policy limits rights you have under the Consumer Protection Act or other applicable law that cannot be excluded.

6. Billing errors and duplicate charges

If we ever charge you twice, charge the wrong amount, or charge you after you cancelled, we will refund the difference or the full charge as soon as we have verified it. Just reply to the billing email or write to us.

7. How refunds are paid

Refunds are processed through Paystack to the payment method used for the original payment. We review and submit refund requests within 5 business days of your request; once submitted, your bank or card issuer may take a further 5 to 10 business days to reflect the money in your account. All refunds are made in South African Rand (ZAR).

8. How to request a refund

Email hello@lunchbox-crm.com from an email address linked to your organisation's admin account, and include your organisation name. We confirm the outcome of every refund request by email.

9. Contact

hello@lunchbox-crm.com · legal and privacy: privacy@lunchbox-crm.com