Your AI receptionist on WhatsApp.
An AI receptionist for WhatsApp answers customer messages 24/7, checks your calendar, and books the appointment without a human replying. Lunchbox builds one into your business's WhatsApp number: it answers from your own services and prices, offers real open slots, and writes the booking into your diary, while you keep the final say.
What it actually does
Answers instantly, from your knowledge
Your services, prices and policies, not canned scripts.
Books real appointments
Reads your calendar and offers genuinely free slots.
You keep control
Request mode holds every booking until you tap Confirm.
Quotes and invoices
Drafts them in Xero from the conversation, sent after your approval.
Knows when to step aside
Complaints and tricky questions get flagged to you, and the agent goes quiet the moment you reply yourself.
Remembers every customer
Chats become contacts, jobs and payment history automatically.
How it works
- Connect your WhatsApp number. Meta embedded signup; keep your number.
- Teach it your business. Services, prices, hours, playbook: plain English, no flowcharts.
- Let it take the next message. Watch every conversation live; take over any chat with one reply.
Request mode: the agent proposes, you approve.
A chatbot follows a script. An agent does the job.
Chatbots make customers type 1 for opening hours; an agent checks the diary, quotes the price and books the slot, and knows when to hand the chat to you.
AI agent questions, answered.
Can AI answer my WhatsApp messages?
Yes. Lunchbox connects an AI agent to your WhatsApp Business number that answers customer messages for you, day and night. It replies using your own services, prices and rules, not generic scripts.
What does an AI receptionist for WhatsApp do?
An AI receptionist for WhatsApp answers customer messages 24/7, checks your calendar, and books the appointment without a human replying. Lunchbox's agent also drafts quotes and invoices and requests Google reviews after the job.
What's the difference between an AI agent and a chatbot?
A chatbot follows a fixed script; an AI agent understands the request and does the work: checking availability, booking the job, drafting the quote. If a question falls outside its rules, it hands the chat to you instead of guessing.
Will it say something wrong to my customers?
You set the rules: the agent answers only from your business's own information, never invents discounts, and flags anything it isn't sure about to you. With request mode on, nothing is confirmed to a customer until you approve it.
Can it book real appointments?
Yes. It reads your working hours and calendar (including Google Calendar and Outlook) and offers only genuinely free slots. You choose whether bookings confirm instantly or wait for your approval.
Can it send quotes and invoices?
Yes. It drafts quotes and invoices in Xero straight from the conversation and can send PayFast or Yoco payment links in the same chat, with your approval where you want it.
What happens when a customer is unhappy?
The agent stops and tells you. Complaints and sensitive questions are flagged for a personal reply, and the moment you answer a chat yourself the agent stays silent in that conversation.
