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The main difference between Lunchbox and Trengo is that Trengo is a European omnichannel support inbox priced for 10-seat teams, while Lunchbox is a WhatsApp CRM that runs a small service business: bookings, Xero invoices and PayFast/Yoco payments, from R997 a month. Trengo unifies email, voice and socials for support teams; Lunchbox turns WhatsApp chats into booked, invoiced, paid jobs.
| What you're comparing | Lunchbox | Trengo |
|---|---|---|
| Price | R997–R3,697/mo, billed in rands | €299–€499/mo billed annually (≈R6,100+), 10 seats bundled whether you need them or not, plus €0.25–0.30 every time the AI handles a conversation |
| AI on WhatsApp | Full AI agent: answers from your business knowledge, books, quotes, invoices | AI agent answers FAQs from your help-centre content; built to deflect support tickets, charged per conversation |
| Appointment booking | Built in: real calendar availability, request or auto-confirm | Not built in; Calendly only via Zapier or n8n |
| Quotes & invoicing | Xero quotes and invoices from the chat | Not built in; no Xero (accounting only via generic middleware) |
| Payments | PayFast & Yoco payment links in the chat | Not built in; no payment processors, no PayFast or Yoco |
| Job/customer records | Chats become contacts, jobs, and payment history automatically | Ticketing with SLAs and custom fields; deals live in an integrated CRM like Pipedrive or HubSpot |
| Broadcasts & templates | Compliant broadcasts with credits; smaller template tooling | Solid WhatsApp and SMS broadcasts with in-platform template management |
| Built for | South African service businesses | European mid-market support teams (hospitality, e-commerce, automotive) |
Trengo details are from Trengo's public pricing and help pages and independent analyses, as of August 2026. Spotted something outdated? Tell us and we'll fix it.
An honest comparison cuts both ways. Trengo is likely the better choice if:
For a 2–5 person service business, Lunchbox is the strongest Trengo alternative: no 10-seat minimum, and the WhatsApp chat itself books the job, sends the Xero invoice and takes the PayFast or Yoco payment, from R997/month.
Trengo is a shared omnichannel inbox for support teams: email, voice, socials and WhatsApp in one queue. Lunchbox is a WhatsApp CRM for the business itself: the AI agent answers, books real calendar slots, and turns the chat into an invoiced, paid job.
Substantially, for small teams: Trengo's entry plan is €299/month billed annually (≈R6,100) with 10 seats bundled, plus a per-conversation AI surcharge. Lunchbox starts at R997/month, about a sixth of the price (as of August 2026).
Yes, your WhatsApp number moves with you through Meta's embedded signup, so customers keep messaging the same number. Email hello@lunchbox-crm.com and we'll help you switch.
Tap the button or scan the code to start the chat. Ask us anything, or book a time that suits you.
No spam, no obligation.
We'll be in touch to set up your demo.